FOCBOX UNITY | Support, Setup & Troubleshooting

https://forum./t/noob-question-thread-ask-your-questions-here/126/2893?u=pixelatedpolyeurthan

What’s up with Enertion support? I’m waiting for a reply to a support ticket for over two weeks (again).

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I think this was asked before but now I’m curious from real world testing…so I currently had a motor die…so I’m running single till I figure it out…

So if max battery amps are set is it split or does unity know when your running single? Or do I need to double the max battery value? On dual this is easy… Lets say 30q 4p you set your max between 60-80 …so 30-40 per motor. But since I’m running single I left it at 70amp… Now based on meter I havent even gotten close to 40amps at best… Granted I’m running 20/60 on AT, and single is lame as shit at that rate… But if there were 70 available amps for a single.motor shouldnt I feel more pop? It starts to roll like I’m in some sort of beginner mode. Thoughts?

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@accrobrandon If you still don’t know you can ask in the noob question thread here. This thread’s activity is on and off.

Does anyone know how to connect an stlink to the Unity? For flashing the bootloader again. My gut says it’s the black female header package where the Bluetooth module sits in, but I don’t know the exact pins.

I found the pinout, and it’s connecting just fine now.

Now my issue becomes to find the hex of the bootloader, does anyone have it? @Deodand I was told you should have it. I tried this one, but now the board does not turn on (blue light turns on, but turns off about 5 seconds later)

I’ve read that the Unity battery max is total but looking at the app with dual drive set to 25amps I consistently see 45-50amps on acceleration so… idk to be honest.

So I went to use my skateboard today but the Unity wouldn’t power on. I have been using it regularly for the past few months without issue. Power supply is good (10S), momentary switch is good (continuity on all cores and the switch makes/breaks when operated). I used it three days ago for about 15 minutes with no issue. Powered it down and put it away (at 37.5V) and didn’t put it on charge. Just gone to use it and it’s got no life whatsoever. Battery supply is still at 37.5V.

Any help/ideas would be appreciated.

Hi I have the Nord H2c I know it’s not the most advanced board but I’m having issues with my skateboard and would like some advice.

My board is able to go backwards but for some reason it won’t accelerate. I’m not sure if it’s the remote or something more serious. Does anyone have any ideas what I should or can do? Thank you

Try swapping any 2 of the motor’s 3 phase wires. This reverses direction. Is your board meant to have forward and reverse?

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Same problem, Jeff kindly try to help me on the forum and i had a ticket from Enertion since months, no answer from them…

I’ve had a response from Enertion. This is what it said …

Due to huge demand for our customer support resources, we currently cannot provide technical support for focbox unity configurations with 3rd party items.

Please check these forum posts about this subject: https://www.electric-skateboard.builders/search?q=focbox%20unity

If you don’t find the answer you should post about it in the forum and see if someone else in the community can provide some assistance.

If you can take a quick picture of the circuit board and reply to this ticket, we might be able to give some advice to whether it has some blown components and what those components are etc.

I can’t see any visible problem with mine. All components look OK (I have 16 years experience with electrical systems).

I was quite shocked at their reply to be honest.

Cheers, Shaun.

If anyone else would like to have a look at the photos and suggest anything? …

Here you are. The only thing I can see is that yellowish something around the usb-c port. Do you know what that might be? Is that some custom mod?

No, it’s appears to be factory applied. Some type of resin, possibly.

same for my unity all the components looks look ok… by the way, i paid for the 1 year instant-replace warranty :slight_smile: @carl.1 could you help me ?

Initiate a ticket and if you have platinum warranty on it, you will get a unit replaced without any questions (1st time)

Thanks @CarlCollins for your fast answer. I already have a ticket #81797 and filled the form…

Can you initiate a new one as all of the old are closed as we are on the new system now

first thank you for your interest and for the help you have given me !!

More specifically the problem that I have suddenly encountered while using the skateboard, I bought this skateboard and didn’t make it myself.

I have tried to change directions with the reverse (you asked me if i have) and again i had not front movement and just my brakes were operating normally in both directions.

I would like your opinion again. Thanks