twin lights are shining into my yes, my future board wonāt be a cyclops 
Fred, alias Pura-Vida
Hi,
your value was pretty good, enertion answered a couple of minutes ago to my yesterday mail, the right value is 17.8-18.0 mm see screenshot below:
Thanks for your help and time.
I think youāre making this a bit more complicated than it needs to be. Hereās the shopping list https://shredlights.com/collections/shop/products/combo-pack
Doesnāt matter if itās 2.0 or 2.1. Thereās no R2 specific bracket. Either of them work. These brackets are thin enough to bend if you need to make more room or if you want to have them at an angle ectā¦ I would be more worried about the quality of the board when you get it and how long it will last. These lights should be the least of your worries. 
OK, sorry this board will be my first electric one. Certainly I spent a lot of energy to deal with subsidiary questions. To complete my defense, I would tell that also it was a long job to drain out a small part of an answer from Enertionās mouth. As I was a little bit disappointed, in March I was close to renounce to my order and let 20% of the price go away. So I spent time surfing internet to finalize my wish list to be ready to use my board ASAP. As I am a novice, I use to read online guideline and support documents provided by vendors, and Iāve read that shredlights was compatible with single light for the tail and dual for the front. this information was the trigger of my questions.
Now let speak about a real show-stopper:
What alert are you raising ? honestly, Enertion into my mind is a premium vendor for board performance and resiliency, is he? Are they selling low quality, with short Time To Live? As I am a novice, can you tell me which elements I have to monitor/check? Do you have some REX (Return of Experience) to share?
Sorry for my English, it is not my natural language.
fred.
Well noā¦ sean has his own history with enertion and I am worried too.
My first board was just bad in any way and the new motorsā¦ honestly they are bad. no range, overheating all the time. I would not buy a raptor again ever. I am sorry but such a bad board and I am still waiting for it (rma) so in total I paid the board freaking 10 months ago and still have no board, no spare wheels, no spare remoteā¦ tell me any company that takes 10 months to deliver some wheels?!
Its insane and all I am hearing are the same excuses again and again.
Then you get your board and all you have is issue after issue. I really hoped bara could turn this into something worthwhile but I donāt know what is going on with enertion. 
On top of all I paid 70usd to ship this sucker to germanyā¦ no you wont get a shipping refund even though you just got a broken board out of the box.
I canāt blame bara nor carl, rehanā¦ anybody I had contact with did his best to help me but enertion has bad logistics partners, bad suppliers. I feel for themā¦ but its their responsibility and they just failed big time.
Used to be in my opinion. Iāve only received partially working products that last no longer than 80 miles at a time. Iāve owned the R2 for over 2 years and only been able to ride a total of 180-200 miles between my 1st board they sent me and a replacement (warranty). Months waiting between replacement parts, then those replacement parts would break, not work, ectā¦
Everything except for the deck. Donāt touch any type of water with the board. Not even a 1 inch puddle. Donāt go faster than 10mph or youāll overheat. Tighten all the nuts and bolts because they lack proper QC. Watch it when your charging the board. The BMS likes to stop working. The list goes on. You can google all the customers experience online for more info.
Kinda long story. After I provided all proof (pictures and videos) when these things would happen for the length of a year and a half. The owner Jason decided it would be a good business move to try and publicly make me look like the fool. When I obliged to having send in my board in to be āfixedā by his repair team the board still only worked for a few miles before I had to step in once again and fix it myself. Which I donāt mind. Itās the only way that I was able to ride it. I just wanted a production board that was quality that I wouldnāt have to mess with as a 2nd and 3rd board. This didnāt happen. Itās not the repair teams fault. Itās the lack of quality of the product that they have to work with. There is little to no Quality Control or Testing for that matter. If the owner didnāt treat me so poorly I donāt think I would be so pissed. But his logic is that of a girlfriend that cheats on you and then has the nerve to get pissed off at you for catching her. I wouldnāt recommend this board to anyone. You can easily make a board yourself that kills it in performance and doesnāt have the issues. Not to mention cost as much.
In january I still had a firmware with false thermalthrottling. the board would fly up a hill but after a few seconds (!) it was stalling and in my case coming to a standstill. this should be fixed now. but look at that 430wh batteryā¦ range 15km. thats very very inefficient!
the unity is great. its the motors that are bad.
Thanks Sean & McErono Unfortunately Iāve bought my raptor 2.1 before to read your comments. I think they is satisfy or cash back agreement with Enertion. I hope, as after reading your message I gonna test it as much as I can before the end of this period.
How do you know that it is heating? There is some temperature gauge, alert.automattic power off system?
Yep. On the 2.1ās they do. @Deodand can explain more on that one. On mine (2.0) the truck would get so hot after a couple miles that it could actually burn me.
Weāve got plenty of happy customers too, so remember not to take one opinion as the final. Iāve got two raptor twos of my own and they work great, though Iām coming from a very biased position working with Enertion so 
, Iām not really the type to lie about it though. The main issue weāve been having is consistency, most boards work great and a minority have some issues. @barajabali and our team works hard everyday to make sure the issues that make it through our checks get fixed. The raptor is an evolving product and a lot of the changes weāve made both in terms of components and assembly process have helped improve reliability and weāve seen that in reduced failure rates reported through warranty. We do still have a long way to go but none of us are giving up any time soon.
The motors get hot, and are designed to run hot if you ride them hard. The motor controller makes sure they donāt overheat and damage themselves but I definitely wouldnāt pick the board up by its trucks (good thing it has handles). Pretty much all hub motors that output performance comparable to the raptor are going to get warm under intense riding.
You can look at @SeanHacker history and see that he has a habit of getting into long arguments about how terrible our products are. Iām sure he has good reasons but just wanted to provide a bit of the other perspective besides just that we are a terrible incompetent company, and the stuff we make is worthless. Cheers!
I would really like to tell a different story but without a board its impossible to.
If I were sean I would be really pissed. I know the story and think he has every right to be pissed. thats no habbit imo.
I wasnāt really around for it but Iāve heard his side of the story and understand what heās upset about. Iām not trying to suggest he shouldnāt be. From what Iāve heard it sounds like a lot of unfortunate things occurred. But angry people are much more likely to hop on a forum and become keyboard warriors than the happy customers who are enjoying their boards. Thatās just my 2 cents donāt really need to rehash out this whole thing for the hundredth time anyways.
you knowā¦ frustrating and just disappointing even if the board would not have issues.
and jeff I am really glad you are on board. the unity is a great product so is the app.
Same here.
Hi Deodand,
I use to construct my own opinion on my own experience, but as a 25 years of experiences engineer working on IT, I use also to take in consideration experiences from other users, to reduce risks and take the appropriate decision or go to mitigation before escalation. Sean experiences seems to be the worst example of a customer experience. And I hope that your support process is fixed, as once is not good, looping will be leathal to your business.
From my recent experience, from order to deliver process has to be seriously updated, as it is not good to pay full price and discover later that your order has to spend time into an undefined queueā¦ Support are unable to share with you good information or technical tipsā¦ But let see, last week my order was scheduled for this week, we are still Thursday, one more day before weekendā¦
Yes, itās something we are working toward everyday. I think everyone knows what we want to achieve as a customer experience, but as a small company with limited resources undergoing rapid growth it is extremely challenging to execute on that vision.
All we can do is keep working hard, listening to our customers and improving our systems to better address the challenges.
Iāve now driven my Raptor about 250miles. I am satisfied so far, performance is great but I have some points of criticism.
Otherwise, every day I have the need to go out and shred with the raptor 2.1. We finally have over 20 degrees in germany. Letās see if my motors overheat or the range gets better.
stay tuned
Hi Deodand,
Agility and transparency do not require any financial investment, it is a question of mind and spirit.
Some quick wins to share with you:
Prior to finalize an order, notice a time to deliver (average time to deliver collected during last 3 months, expected time to deliver for this order, and define a deadline to deliver),
Update your policy with money back if deadline is reached and shipping is not yet in progress,
Split payment into 3 batches: 40% to validate the order, 40% when manufacturing is starting, 20% before Shipping (applicable to order > 1.000 USD/EUR, or expecting time to deliver longer than 3 months),
Update your website with best practice tips. List of items to upgrade a configuration w/o impact on the warranty is a mandatory information for novice (as I am), ie: shredlights, edge guards, etc,
Train and share with your support team the right skills and documents, it is disappointing to be rerouted to an external forum by the vendor support team w/o any value added information.
You are supposed to be experts on your domain, so wear the costume, as you are taking the cash.
As we are Friday this core advises are for free,
Sincerely,
Fred alias Pura-Vida.
Hi RideTastic,
What do you mean posting ārange gets better?ā as you are using your board at a daily frequency from my understanding, can you detail a typical use-case, and what is your extreme (performance or distance) utilisation? how weight (range) are you?
Pura-Vida,
I think Enertion knows what it takes.
I get the feeling some things are rushed like the new motors. Its impossible these things had prolonged betatests from several batches of prototypes when I see issues after minutes of usage. Look at the rangeā¦ its less than before. revisions should improve and not get worse. Or the manufacturer is not putting out constant qualityā¦ so you replace them and hope for the best. Enertion is a small player in china.
But Enertion is or at least was not close enough. A factory visit is a visitā¦ you need someone there 24/7. They need to have a certain margin of profit. quality and quality control suffers.
Enertion changed suppliers and logistic partners several times. Manufacturing is hard and some bad luck is involved too. You struggle with your product, you are small, service suffers, delaysā¦ its manufacturing hell as elon calls it. Look at Jed Boardsā¦
How come you visit a wheel manufacturer in china several times and they still screw up and deliver wobbly and cracking wheels? They produce perfect wheels for other well known brandsā¦ must be very frustrating. look at torqueboardsā¦ made in california, perfect wheels from such a small company.
Btw where is Roan?