Enertion VESC from EU warehouse?

So my 2 Vescs turned up today from Belgium to the uk. No extra charges which is nice. The box was crushed but as far as I can see the vescs have survived…

hi, I didn’t know which topic to use for customer support, so let me know if there’s a better one. anyway, I just tried to order a bunch of parts from your website and can’t tell if it worked or what. please help!

got it figured out. my fault. getting a full setup to build a board, order #6755. can’t wait. have a few questions. is the best way to talk about it on here or email customer support or what?

I’ve messaged them on Facebook and get prompt replies.

That chat on Enertion’s browser site is great.

I’m not on Facebook. I just was wondering if the vescs need to be programmed or just plug-and-play with their motors and battery? And whether I can get a high gear ratio for more speed shipped instead or buy it separate or what?