The Enertion team is asking everyone kindly to stop emailing them about nonsense topics. i.e. things that can be easily answered on this forum.
All companies put the people who have purchased something from them, first. If everyone is emailing the support with the most nonsense questions then the people who have given money to the business don’t get a quick response (maybe not even one at all) about a probably even more important question.
The Enertion team has been very busy with orders and the supply has been running out quickly. They are constantly having to restock. If you haven’t got your order yet, the product is probably being restocked. They are working extremely hard on fulfilling all the orders in a reasonable time period. It is the manufacturers and the stock of product that are mostly slowing them down.
If @onloop has anything to add he is kindly welcomed to comment with his additional information.