A unhappy customer is ten times more likely to complain than a happy customer to praise you!
This is why i welcome complaints. Itās how i generate happy customers. lol
I think 20% profit makes sense and is pretty healthy (to benchmark, Appleās gross profit margin is ~40%) however, 20% markup isnāt really viable since itās not nearly enough for outlays involved in taking a product to market.
Retail has a lot of outlays that are not directly related to the product cost. Take a Nike shoe for instance; the actual cost to manufacture a 100$ shoe is probably around 10-20$ (soā¦way more than 20% markup). They charge that much to pay for distribution, marketing (big athlete contracts are expensive), R&D, profit, shelf space, capital costs, expansion, warranties, and so on. Margins are even more critical for small businesses because theyāre much more reliant on their cash flow and donāt have access to credit/capital that larger corporations do.
To add to LHBās point, my take on DIYrs and the underlying politics is that their biggest threat is not each other, instead itās the evolves and boostedboards of the world. These larger companies have no problem gleaning what they want from the community while contributing nothing - theyāre the White Walkers.
once upon a time i based my prices on mostly just cost of parts. Youāre right, It doesnāt work. lol
So you are basically saying you donāt want me to comment on topics in my own forumā¦
How is this an open community?
And again how is it possible that you feel like I am insulting you? Am I not allowed to write things?
Answer this question @Karmannghiagirl Have you actually purchased any products from any of the vendors? Have you had a bad experience?
I want products
Again, you take my words that say one thing, and then turn them around and say that they mean something else.
I never said you shouldnāt post, I was saying donāt talk to us like we are idiots (this post of yours is a perfect example of that actually).
How IS this an open community when posts are renamed and then locked by the person that the post is talking about?
I feel insulted when you talk to me like i am an idiot. AND NO ONE IS TELLING YOU NOT TO WRITE THINGS!! Stop playing the victim here. Just donāt be a dick and talk to us like the adults we are, not the idiot children you apparently think we are.
I have bought from @chaka, @torqueboards, @barajabali, and @Michaelinvegas. Even though the last two are not running a business and were just selling some used parts, they were all professional and very easy to buy from. I got accurate information from all of them, and shipping times were exactly as advertised.
I have intentionally not bought from you because of how you act on the forum, and stories I have read of other peopleās experiences with enertion.
Faster Delivery? Not for me, reliable delivery, even if it cost me more. Sadly I wonāt be purchasing your new remote (which I think would be great) for this reason. Longer Warranties? Not for me again, reliable products. No one wants to have to deal with this process. Iād happily pay extra (ask Chakka now as thatās where Iām now purchasing VESCs from). Better Service? Yes I agree. But not in the way you might think. I think you could do with a better e-Commerce system. They arenāt that hard to develop and there are plenty of premade systems. The best solution is one that integrates into your stocktaking system / account systems that keep track of your current stock, current orders and current back orders. This means you can keep customers up to date with expected shipping times with something better than any time AFTER X day. Again with the right knowledge this isnāt hard to do. Immediate Answers? Well I get why you put that there as an expectation, but again, a better CMS will save you a lot of questions coming in. Thereās no reason why you coldnāt have your support guys update a FAQ as they get questions coming in. When people fill out the contact form it searches the FAQ for possible answers and even the forum itself. Suggest they look at these possible answers before attempting to email you.