The VESC-Project is an OS-Platform, and the amount of work is tremendous.
Before the Project started there was no controller like that available at all.
It is a given Horse! Documentation is coming together bit by bit and it is pretty much an endless job to do. Remember that Benjamin is doing all this in his time off, after work!
If funding will get to level, where it generates enough to fund his life, that is a different game then.
The VESC is also no product that is made by the millions, unlike mother boards and graphic etc. cards.
Before sending the devices, we opened up a forum and made some sticky threads containing very useful information about what not to do, and how to upgrade the FW and upload missing bootloders etc. We sent every customer a mail (together with the login) to be sure that the most critical information is passed over and the customer is informed about issues with Clone ST-Links, HM-10 modules and the like.
Benjamin added a lot of information into VESC-Tool itself. There is a ? behind nearly every setting you can change. That is a big fat manual inside the software itself.
The VESC is an advanced piece of hardware and the VESC-Tool an advanced piece of OS-software. You can use it on all levels of personal experience. You can configure it manually all by yourself, or simply use the wizards.
A striped down mobile version will be available in future. Tuning your VESC will become very easy and user friendly. You will even be able to upload the latest firmware through your mobile phone/tablet.
I know that it is frustrating to deal with a damaged device. Since we know what caused the issue (SWD 3.3 V injection), I am sure that it can be fixed with ease.
This is why I got you in touch with the DRV-Wizard and put together a list with the electronic parts numbers etc. You could also sell the VESCs cheap to someone with electronic experience, someone who can fix them and use our 50% discount code to get some new ones. Plenty of options on the table…