I get that, it’s noble of you. TSG however should come to the table here.
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I don’t know what else to do. I emailed them if this is normal, they told me to submit a warranty claim and then rejected it 
.
In my eyes it looks like a defect, obviously their opinion differs.
Another thing to concern yourself with here is that the retailer sold you this item and are ultimately responsible for it’s condition. I know you like them but they are a business and you are a customer. They should have taken the helmet back and contacted their supplier to arrange replacement.
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I would contact the seller and then see if they can do anything a lot of times they will take it and they send it back to the manufacturer
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I know what the law is and my rights, however I believe in holding responsible the appropriate party. If the store I bought the helmet from (fulkit-skateboards.com) sent it to me damaged in any way then they should be held responsible. The helmet arrived in perfect condition and there was no way of knowing of the problem until the paint starting chipping. I contacted TSG and not the seller as technically they are they ones manufacturing the helmet and asked them if it was normal. Until that time I did not claim it was a defect. They sent me a warranty form to fill in and after one week told me my claim was rejected because in their words “we cannot proof when and how this hole came into the helmet”. Obviously they believe it is not a defect but it was caused by me (crash, drop etc) or they simply do not want to admit it. Since TSG has already made their verdict on the helmet contacting the retailer would only put them in an awkward position. Even if they sent me a new helmet I would feel bad knowing they might have eaten the cost for something that was not their fault. I want to leave on holidays in 2 weeks so sending the helmet back would leave me with no helmet until this is resolved. Plus the helmet has scratches when I dropped it while taking it out of my car’s trunk (something I never tried to hide and mentioned in my email to them).
Anyway enough with my rumbling.
So do you guys agree that this looks like a defect and is not normal?
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Hard to tell from the pictures because I don’t know how they are constructed, if it’s as you say though and there was a hole under a thin layer of paint I wouldn’t be using that helmet buddy, there could be other manufacturering defects that you can’t see.
Personally my melon is worth too much to risk, I’m so damn pretty 
This is why I asked them if this was a defect.
In that case none of us should be riding eskates. 
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I fear discussing whether helmets should be used after they have sustained damage or in your case arrived with damage. The last time that discussion happened on this forum things got pretty heated
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I remember that discussion and I agree with you.
Best thing in a case like this is to take pictures as soon as you find something strange on a product. They may help you later if, like in this case, it´s gotten worse. I had a few guarantee claims where they wanted to see pics of the progress of the failing, which i took, and they where totally fine and agreed that this is not a user error. My visor broke on my TSG but where loose before, i took pics. Now they supplied me with all new parts for it and were really fast with it.
But i agree that it´s not always in our nature to just document everything that looks a bit strange 
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Great idea, I will do that in the future.
Contact TSG, that shouldn’t have happened. They will offer warranty.
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I did. They rejected my claim. All the details are mentioned above.
Well that’s pretty shitty of TSG.
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Usually, at least in my country, there is always trough the seller, and the seller usually can show the defect to the guy who represent the brand when they visit the shop to show the new catalog of the brand to sell goods of the new collection, I really don’t know the word given to the guy who visit the store to sell to the shop. Mostly this solution could work, because it happens when that guy go to the shop with the aim to sell as much as he can, he always is nice and smiling.
I think you’re describing a sales rep, TSG likely won’t have a rep visiting individual stores in foreign lands but I’d like to be wrong.
I sent TSG this video. Maybe it will convince them I did not cause the hole
I am curious what their answer will be (if there is one).
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To me this looks like there is a void in between the outer gel layer and the fibreglass cloth on the inside. This can happen around awkward shapes in a mould. If you look at the chines or lines on a boat hull, this is where voids like this form but is generally unacceptable as it forms a weak spot.
Still no answer from TSG 
Do you guys have any suggestions for a full face helmet from a reputable helmet manufacturer (Bell etc) similar to the TSG Pass?
That sucks. I for one, know I won’t be purchasing anything from tsg unless this is resolved.
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