@DEEIF, I’ve messaged your santa again to check up on your gift. I’ll let you know as soon as I hear back.
Delays are always unwanted but a reality, we have a generous cohort of backup Santas who are at the ready and if I don’t hear back from anyone’s santa after reasonable time for communication and response, then I’ll send out a gift (if you’re in the EU) or send your info to another backup santa (if you’re further away). In the unlikely event a santa is greedy and doesn’t send anything out, I can only reprimand them by publicly naming them and making a blacklist for future reference. Obviously this will be resolved on a case-by-case basis.
The PMs I’ve been getting over the last two weeks have been quite promising, with Santas concerned about the recipients receiving their gifts rather than recipients complaining and me being unable to relay information. In a situation when there are delays, I believe this one to be more favourable.
I hope that helps clear things up a bit for everyone. Thank you all for being patient.