So I got problems with my motor about a month ago now. I started the RMA process on the Enertion site 4th of July. In the beginning of this week (18th) it was still pending so I sent an email out monday that has not yet been responded to (it has been 18 days since my initial contact).
I know @onloop and the others over at Enertion have a lot on their plate at the moment but this response time is starting to become unacceptable and my feeling when reading about support errands with Enertion is that most people get very good help which makes me feel my case has gotten lost or something. I mean @onloop even came to the thread where me and another user described our problems but I get zero response when opening RMA or emailing.
What is your experience, does it usually take time or what is going on?
(Absolutely not aiming to do any badmouthing about Enertion. I have bought lots of things and I am very pleased over all but this support time is making it hard to not say something bad)