So like many people before me, I fell for the humble small business owner shtick from watching all of Jason’s youtube videos. I had no idea what I was getting into when I made my first purchase from Enertion.
Correct me if I’m wrong, but “money back guarantee” and “store credit” do not mean the same thing. Right?
Needless to say, I wanted to return the pulleys i purchased because I was not satisfied with them, and it doesn’t look like i’m gonna get my money back.
According to the person I talked to on the live chat, I have to submit a ticket with Adam, their “Support Specialist”, which if you don’t know, takes him anywhere between 1-3 weeks to respond. And while we are at it, don’t even bother wasting your time with their live chat. They can’t offer you any information beyond the scope of their website. They are ultimately utterly and completely useless.
Meanwhile I can’t speak highly enough of DIYelectricskateboard.com. Even tho it took 2 months for my order to arrive @torqueboards was able to answer all my questions in a timely manner, kept me updated on the status of my order, and was even able to change my order when i decided I wanted a different motor. All things Enertion couldn’t do. The whole “We are a new company and we are not equipped to handle the overwhelming response from our customers.” excuse is getting old. Enertion has been up and running for some time now, it about time they get their shit together.
It really sucks my experience with Enertion was so poor. I was a big fan of Jason’s youtube videos. But I can’t see myself doing any buisness with Enertion in the future. Which is a bummer. I was planning on buy their CF deck one day, and i really would love to give their R-Spec motors a try. But they would really have to turn things around for me to come back.
In the future I will be exploring other options from Ollin Board Company, Long Haired Boy, and Psychotiller. I’ve read nothing but good stuff about these guys.