I wanted to give a quick rundown of events that happened during the shipment of my raptor.
even though nothing of this was onloop’s.fault, he was very helpful in the process.thanks again!
prior to this i have already imported 3 eskates into my country Switzerland. one from the U.S. and two from Germany. each time it went without a hitch. this time though it didn’t go as smooth.
one day after the box was shipped from Australia, i got contacted by local DHL. they wanted to know if the content of the package is an “electric scooter”. i informed them that it’s an electric skateboard. next question was “how fast does it go”. i stated potentially 30kmh. i was then informed that anything faster then 25kmh will need a VIN (vehicle identification number) number. i explained that this is not possible for a skateboard and that in it’s current state it doesn’t even drive anyway (keep in mind the battery get’s shipped separately). eventually the DHL guy said he would check which rules apply in this situation and would get back to me.
two days later on the second call he required me to provide an email that states:
- What’s the Product
- Brand Name
- Type (Name)
- Serial Number of the motor
Once i provided this information I haven’t heard back from them. Not even a confirmation though.
So the certainty and big relief came today with the box itself! (yeay)
This package was shipped from Austria (not Aust-ra-lia). This time i received a letter from the Post that prompted me to state the value of the shipment. i called them to explain that it’s a part of a bigger shipment, only to learn that this wouldn’t matter. I ended up sending them the price of the S.P.A.C.E battery. They then confirmed that i would receive the battery by the end of week …i didn’t. So i called again, this time they said, due to the fact it’s part of a bigger shipment (oh now it mattered) i would need to provide the hole receipt as well. i did, but was worried because the S.P.A.C.E battery isn’t listed separately on that document. but when i called them today i was guaranteed that the battery was now sent off. i’ll know for sure tomorrow.
maybe what you can learn from my little incident is how to act, what to say or what to do to if you get contacted as well. don’t lie but only tell them what they specifically asked for. this way you might prevent yourself some trouble. then again the hole thing didn’t get as complicated as i feared it would.