Haven’t been on the forums in a while. Stumbled on this thread. Been working hard on everything. We’ve read through everything and many great points have been made. We hear you loud and clear.
Just wanted to put our two sense in since we really haven’t written anything on the forums in over a year. (Although we’d love to change that and share our builds and tutorials with new builders).
In the beginning everything was pretty rough. The brand and support from everyone grew and grew each day so fast I couldn’t physically keep up with shipping, purchasing, communication, support, etc. I absolutely have no excuse. We just had a lot to learn not having been in the retail business before.
Unfortunately our happy customers aren’t the ones out on the forums talking about us.
We are happy to report that all of the concerns have been addressed and fixed as of 2019.
Communication platforms have been streamlined, shipping times are down to 1-2 days, and higher quality parts are currently being worked on.
We can’t wait to share more and more parts and original designs with you guys.
Thank you all for keeping us in check. We absolutely needed all of this criticism to grow as a company and to serve you all better in 2019. We’d like to apologize to everyone that caught us during one of our many learning experiences.
We’ve put a little video together highlighting where we came from and what’s ahead for MBoards:
Again thank you all again for your support and understanding. We’re super excited for 2019 and have a ton of big plans to contribute to the DIY Esk8 community.
If anyone has any feedback, please shoot us a message on Instagram: @mboardsco
Not asking for anyone to come back and purchase from us. We just wanted to let everyone know that we’ve heard you and 100% care about all of you.
Mike Beard and MBoards Team