notice how he stops responding when people call out his bullshit
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Let’s not forget that not paying employees is most likely caused by the implementation of a new ticketing system too. A system that may have already been implemented back in
I have been around these forums for some time now and the ticketing system keeps popping up as an excuse…along with supply chains, firing incompetent people/companies that are part of the whole process (strangely enough they still seem to be around causing the same issues… Maybe it’s the founder).
Burned hands is a new one. If it truly happened I am sorry, but even there I have my doubts.
Asking people to remove evidence of slow shipping in order to acquire new orders? That’s a new low. Not uncommon, but in this case a very obvious move for large scale damage control.
Might be time to organise a peaceful public protest at the company’s listed address. Also, they’ll be back in Australia on the 7th, i’ll be rocking up at their event to protest.
Seems like there is no money to give back.
Oh wait, there actually isn’t.
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Ohhh, now they’ve got me mad.
- They took a long time to deliver my unity, which I’ve accepted.
- They f*cked up there ticketing system, delaying support for two whole weeks, which I’ve accepted.
- They probably time it to only respond to me once every 2 days, which I’ve accepted.
I don’t think I’ve been a bad customer. I’ve always been nice, patient and resonable. But now they took it too far. So what did they do?
They don’t even dare to sign there name on it, which is understandable. I’m just asking for the hex file of the bootloader, so I can do there job for them. I’m not asking then for any troubleshooting or complicated questions. Just a single file which is probably on the computer they send the response with. What I think is the most comical thing about this is that they asked me to use the 3rd party item (which is just a STLink, a common tool which they use for development too), and now they say they don’t support it? That is just full on BS. And all this while there dear @onloop is skating around the world, like his company is not falling apart.
I really want to @CarlCollins, I really do. But then why are you making it so damn hard?
I already missed the entire summer of riding my board because of this f*king unity. I was refered to @Deodand for this file, but he seems to be ignoring me. I also send him a DM earlier, which he has seen but has not responded to.
I think I’ll be contacting my CC company for a charge-back later today, unless they come with a solution soon.
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I actually haven’t got the time to be on the forum these days as we are trying to get the emails responded ASAP! So you can blame me for that but about the statement I’ve given above, it’s true that the ticket system affects all of the other stuff as well because they are all interlinked, we haven’t only changed our ticket system we’ve actually done many internal changes which I am not able to disclose in public because I am just an employee of Enertion. From my end, I always try to be as much transparent as possible but you guys must be aware that I have boundaries set by Enertion as well which I am not allowed to cross. Still I am willing to help each of you guys with all of my effort.
Hey Dany
Please see my response on the email as I am still willing to help you with this. I really don’t want you to have a charge back, I am willing to help you with this, that’s why I asked Deodand personally about it.
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You got it wrong fella! completely wrong, I always try my best to be as much transparent as I can
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The thing I was (am) so mad about was that email. In my eyes it basically said “hai, thanks for your money, but you’re now too much of an hassle to deal with. Shoot us a message if you have easier questions. Ktnxbai.”.
I am sympathetic of what you are going through (to a point ofc). But that took me over the edge. I hope you can hold up your promise because I do really want to solve this the easy way. If I didn’t I wouldn’t have bought that stlink with my own money. Even if that means that I get to be a “mushroom” a little longer, as other people might say here. 
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TLDR: Don’t ask enertion for the product you paid for, support or your money back.
There needs to be a thread to alert new comers to the hobby. I feel like both forums have way less activity over the past couple months and all the failed products don’t help (read paid for and undelivered). There also seems to be no repercussions.
Sellers to avoid: enertion, ollin board, carvon, marbel, jed board. Just to start
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Lol Marbel…are they even still trying to get money? If so I may need to go down to Florida and stand my ground.
Hey Atlasdev,
I’m so sorry that this situation is causing you to be so frustrated. Building electric skateboards is very challenging and your build has lots of parts that aren’t common & they are items that have NOT been tested to work by enertion. Even so, we do want to help as best we can.
Firstly, let me apologize for the delays in delivery and explain the situation, the reason Focbox Unity orders got delayed originally was due to safety concerns! Two guys went flying off their boards and broke their bones, it a pretty big concern for us.
We decided to stop production because we had to fix the firmware and make sure the product was thoroughly tested before we re-commenced shipping. This delay was not accepted by a big majority of people on this forum, seems some people would prefer less safe products and faster delivery?
Anyway, we started getting hit with chargebacks, in the end, we lost about 150K, unfortunately, we already paid the suppliers deposits for orders. This loss of capital seriously hurts a small manufacturing business like enertion and it just means that we suffer from more delays as we cannot pay our suppliers, meaning orders get delayed even more. Without free-flowing cash, we simply can’t produce our orders or offer high-end technical support.
So please reconsider doing a chargeback, that’s not the solution, it hurts us and makes our job nearly impossible.
NOW ONTO YOUR PROBLEM
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You connected the unity to your motors and tried to set it up, but your motors make a loud noise. troubleshooting this fault over email / forum wasn’t successful, sorry we could n’t fix your build issues we are not familiar with your motors or your controller
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Now you had problems loading new firmware and this may have made the Focbox Unresponsive. Once again, it’s hard for us to solve these types of problems via email, all focbox unities are tested and loaded with the latest firmware available at the time of manufacturing. Currently, we don’t support loading hex files, that is outside our scope of the warranty.
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You have a board that you want to finish building. We can give you some details about repair agents that are likely able to help you, this is not covered under warranty.
We are happy to keep helping you with your problems, but please note, considering the situation, this is not work we can cover under warranty. There will be some cost to get this repair done.
Let me know if you have any questions.
We have had a tough run, it’s true. Lots of chargebacks severely impacted our production plans.
But we always deliver, eventually! - Can’t say that for some companies.
Goods news is we have some really big batches of orders finishing up. everyone who orders gets their products. We also have our ticketing system in much better shape now. Way too many people emailing us for support on their DIY builds, we obviously can’t solve everyone DIY issues and nor should we have to. It clogs up the system.
Fixed that for ya
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Correct me if I’m wrong Carl. But those 50 boards you’re about to send out still have the wheels that fall apart before 200kms potentially injuring the rider.
If you delayed production of the unity due to 2 people falling off your boards, why are you continually shipping boards where the wheels are known to fall off?
Now considering the range of the board is reported to be 40kms, and the wheels dont last 200kms, you’re pushing a product that lasts for 5 recharges on average before its time to change the wheels and play russian roulette with the pavement again.
So while youre so proud of sending out your faulty boards, I would argue sending out those boards knowing their mode of failure is negligent. The products are not fit for purpose under Australian Consumer Law and need to be refunded. Considering its a known ongoing issue if anyone injures themselves on your faulty product damages will be granted due to negligence.
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Seems like dropping the 20% refund fee would’ve saves Enertion some money and a big headache.
Thanks for your feedback hobz - manufacturing hardware is really hard and we are not yet experts at it. pretty much every electric skateboard company has got some embarrassing history that they would rather people forgot about.
Ok, so you have some goods points, let me clear things up for you.
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Bad Wheel quality is not affecting 100% of all customers, it’s an issue related to the raw materials used in some batch of wheels. We identified these batches and discarded hundreds of wheels. However some did slip through the net because we didn’t have serial numbers on our wheels it was hard to locate & seperate the bad from the good. We are confident that this problem has been reduced significantly. However it extremely hard to check for bad quality in wheels without riding on them. So we are monitoring it very closely and have new formulas slowly entering into the production pipeline. I think this is a well documented issue now and our customers will report any issues to us & we report this back to the wheel factory and they get new wheels sent for free. We will also be making some wheels in california wheel factory and they should be read later in the year. We expect the quality of those to be superior. However, they will still eventually wear out. These wheels are consumables and eventually need to be replaced.
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The range of the board is up to absolute MAX of 40 km range, this is written clearly on the website. Most fully grown adult men realistically would get between 25km & 35km. I think most people understand that range is a variable depending on temperature, wind, terrain etc. The Raptor has about 3x the range of a boosted board for the same price. In fact the Raptor is ranked in the top three for range in this price category.
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We are definitely NOT proud to send out products with faults, hence why we constantly delay production to improve parts or change assembly factories if the quality control is slipping. But strangely some of our customers do seem to insist that we speed up production despite the problems we face. It’s a tricky balance between quality & speed - this is something we are dedicated to solving.
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We will be dropping this policy very soon actually, we are extremely close to having all our back orders filled and it is our intention to sell from “instock” inventory only. We achieved this primarily by restructuring our B2B model. Once this milestone is achieved we don’t need to have the order retention incentive!
ALSO, its worth noting, This policy of 20% cancellation fee is clearly written on our website. We never tried to hide it. Basically we just don’t want people to order from us if they might eventually cancel. The cancelled orders are what causes massive delays because we cannot afford to pay the suppliers in a timely manner meaning everyone else gets impacted by delays. Even just a few cancelled orders can cause weeks of delays.
Historically, the pre-order model is a failure, many other companies have failed due to this model, and we are trying to move away from that as fast as possible.
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@CarlCollins if you don’t mined me asking-
Where did all the profits from the last batch go? (Unless there were no profits after paying employees,factories etc)