Who am I?
Hello to all of you dedicated esk8ters! I am an engineering newbie who uses a longboard for fun and for commuting. It has been now nearly a year that I got interested in e-Longboards and have spent many hours surfing the internet for getting informations and the latest news about esk8s.
My first board was a Stary board but the battery broke after 2 weeks and I gave it back to the reseller. After that experience I decided to go DIY and thats the moment where I found this amazing forum. Thank you Onloop and thanks a lot community!
Now I am completely addicted from this forum and check regularly everyday the newest posts.
Why am I writing?
Actually I didn’t want this to be my first post. I was thinking of making my first build and put the results here like everyone else but unfortunately I wasn’t able to do so. The reason behind this is because enertion is completely messing around with me for than a month. So I am writing this post as a constructive feedback to enertion in order that they can improve their service.
This is my story
After all the posts that I read I started to buy the components for my first build. I figured the best and most reliable way to go for it would be with enertions products. I ordered the Vesc’s and the space cell pro 3. I was able to buy the rest (mounts, controller,…) from some amazing people from the forum. Now I used the words “I ordered” because after one and a half month I still didn’t get my space cell pro 3, even though I was reassured that it would arrive 4 days after the payment (09.09.2016).
Finally last week I was really happy when I got the message that my Space Cell Pro 3 was shipped. So the surprise was huge when I opened up the package and found a brand new raptor battery inside!
In addition to that even the receipt was wrong and I had to pay nearly 200% of the customs fees.
The headaches with enertion don’t stop
After getting sporadic replies from 4 different enertion coworkers there is still no solution to my problem. I even asked them if I could send everything back and they return me my money but by doing so they would keep 20%. **
In the end I will have to send the wrong battery back, pay the shipment cost, customs fees again and wait, who knows how long, for the space cell pro 3 to arrive.
** This whole deal with enertion costed me a huge load of time and patience. Still not giving up on my DIY build though.
I would love to start my DIY project and I really hope that I am the only one encountering this kind of problems.