If this was a raptor we would replace it, we offer 12 months instant replacement warranty on all raptors.
As this part has been installed by end user it has a limited 60 days warranty that covers DOA type manufacturing faults.
I know that sucks to say but that’s the nature of DIY stuff, there is a limited amount of responsibility left in the vendors hands when they are not the ones doing the final install.
This fault above is commonly related to vibrations together with time, the solder eventually snaps as the weight of the RF chip leverages it up & down & vibrates. I have asked the factory to resolve this issue by changing their design, they didn’t really listen. So we are left up to our own to use installation methods that prevent vibration damage.
We found that using glue & a shrink tube sleeve helped make them last longer. Vibrations are actually one of the biggest killers of electronics.
I suppose If the part is returned to us we could try to fix it. There would be a return postage cost. Normally due to the massive ocean between Australia & our customers countries this is rarely a viable option. Australian based customer will do it from time to time, but there is still a postage cost.
Alternatively, it could be sent back to china to the factory that made it, they will resolder it, but postage charges make it non viable.
The good news is this can probably be fixed with some solder & hot glue.