Making everyone happy is one thing, just be aware that low prices don’t guarantee happiness! Consumer satisfaction is a very complex science.
Yes, word will spread & you will get feedback. But you need to have your wits about you, you need to actively protect your ideas! You must ensure you have the capital to improve, re-iterate & re-invest in your next order!
Let me try to boil this down further and explain what can happen.
There are hidden issues here that most people won’t appreciate unless they are in the business of small-scale manufacturing of products with Chinese factories who tend to ignore intellectual property if they think they can make a quick buck.
Most of these factories don’t like doing small scale orders, for them, it’s costly and has minimal profits. The factories run very slim margins and only make decent profits when order volumes are larger. Of course, they are well aware small startup business need prototype samples & small orders initially before they will be able to scale up and place large orders. The factories accept the low margins initially because they get two things.
- Intellectual property
- A new client that could end up being a big business ordering thousands $$ worth of products if they are successful.
THIS IS WHERE YOU NEED TO BE CAREFUL
If you don’t sell through the products quickly & make profits allowing you to increase your orders quantities with the factory they might start looking at other ways to capitalise on your awesome new designs & they may start offering your products directly to your competitors. Which is what happened with Hummie & Jacob hubs.
Consumers might think this is great! Competition is always good right? We’ll yes… It generally means there will be price pressure, two identical products in the market… So, of course, the consumer buys the cheapest one…
However this is a downward spiral, the innovation stops!! because now the focus is on how can we compete on price. Don’t worry about improving the material quality or testing new ideas… now it’s purely about lowering cost.
We have seen this with the VESC. (Producing in china vs higher cost production in US) We have seen this with Hummie Hub Motors & Jacob hub motors, that are both now being sold direct by the china factories who they trusted with their designs.
Low Prices & Lower Profits tend to kill innovation & lower service standards.
Finding the right balance is extremely difficult.