To sum it up
No one contact enertion unless it is extremely important!! If you have any questions create a new topic or search for the question because it has probably been answered somewhere on this website.
This is a quote of somthing that onloop said…
onloop ~
"I might come across like a total fuck wit by saying this…
BUT PLEASE STOP EMAILING US
if you expect your order to ship the same day, or maybe next day - don’t order from us…
if you don’t know how to build an electric skateboard don’t email us
if you are wondering why we haven’t answered your email in a timely fashion don’t email us asking why.
Don’t order then in a few days email us asking to cancel & refund… it just take up too much time. just don’t order.
Don’t email us asking the date your order will ship, we cannot answer this questions accurately…
We have over 300 orders to pack & send, we can only pack about 20-30 each day and we get between 10-20 each day, some parts run out of stock before the new parts arrive… it causes delays. We have no easy way of identifying what orders it will delay & we have no way to increase the speed at which parts get manufactured. It’s first in best dressed.
we get 150-200 emails every day, we cannot actually answer that many emails each day, at best maybe we could answer 100, but no orders would get packed.
we have a new born baby & my wife needs my help
I admit it, it’s a fucking mess. I hired staff to help, but unfortunately, i have had one staff member leave us, we are trying to hire more staff but it takes time.
@onloop@carl.1Before placing my order for a Space Cell Pro3 I emailed to confirm they were in stock. I was told they were and it would take approximately two weeks to reach me in Canada. I placed an order on July 5. After a few weeks with no shipping info I contacted support and was told my order would ship by the end of July. To date my order has not shipped. Quite frustrating to say the least.
@EthanJ Sorry to say, but you may have a long wait ahead of you based on my own experience.
It took about 5 days for them to get back to me. Just hang in there man, they do eventually respond. hopefully they’re in the transition of scaling up their staff
So you made a topic which referred to a no-nonsense update from Onloop, asking people to stop mailing enertion with st* questions. Yet all you need is shipping info? That’s kind of … (staying pollite)
Keep a look in this thread, ordernumbers will eventually pop up:
yes we are trying to scale up our systems… it’s very complex
for instance we have a new chat function on our website that is meant to help us answer basic questions, however, esk8 isn’t really a basic topic, so this has resulted in an increase of 300% inbound emails…
we have around 80000 website visitors each month… its hard to stop people emailing us.
Hello Jason,
I don’t want to stress you but nobody has answered me about what is wrong in my basic cart:
mono drive r-spec pro+
vesc-standard
space cell pro3 electric skateboard battery
The more I wait for an answer the more I’ll wait to pay and then get shipped
PS : the system complain “Unfortunately one or more items in your cart can’t be shipped to your location. Please choose a different delivery address.”
PPS: My infos are correct and I won’t change my order
I’ve found the chat function to be quiet useless actually. It seems like they’re just AI bots that spit out something that somewhat aligns with the question.
Example: “Where do the VESC units ship from?”
Chat Answer: “Our Products ship from the US, Australia, and China”
so basically planet earth . And then when they can’t actually answer it, they forward it to Adam. I can definitely see why you guys are swamped with emails with stupid little questions like that and getting overworked.
So this mean you’re not going to ship before the 14th of july ?
Answer : Yes, possible. But will still confirm with Adam with the follow up I have sent since he’s the one who has access to this.