@Tarzan FYI I have held the button down now for exactly 5 minutes. I seemed like quite a long time. The LCD display never came on. The button seems to have two positions. I’m feel like the position that leaves it stuck in and slightly more depressed is the “on” position, and the position that leaves it looking more flush with the battery in the “off” position. Is that correct? It is kind of hard to tell from the videos I’ve seen.
Edit: I know you said it doesn’t matter, just FYI, my fuse is fully intact with no signs of damage.
I am really glad the raptor arrived safely. Nice video too! It’s so cool to see someone unpack something that took months and months of work to produce.
Its VERY odd that you didn’t get a charger in the box… Every space cell comes with a charger, if you paid to get a fast charger you get one that is made with aluminium and has a fan. But you should only get one charger never two because you paid an upgrade fee.
Did the box look opened at all before you got it? I doubt customs would remove an item without notifying you first… but who knows what customs get up to behind the scenes.
Anyway ill ship you a fast charger express today. I probably don’t have a EURO power cable to send though. So you might be able to get one from another appliance for the short term.
In terms of the battery not turning on, it might just want to be plugged in & charged. But otherwise it is probably a fault. I had one other customer with the exact same issue. Would not turn on out of the box. It terms of resolving this issue i need some time. My battery factory is in china and they are on the new years holiday now. Probably in a week i can get some answers about the battery issues.
Do not plug in any other charger.
If i didn’t answer all your questions please email me [email protected]
I will be discussing the wrong cable problem with my factory… this has only started happening recently… they never use to make this mistake. the last batch all came with Australian ones… not really good enough!
OK. I’m glad it arrived safely too. (I plan to post in another thread about it arriving, shortly.) I will not use any other charger. I will wait to do anything until the new charger arrives. When it arrives, unless directed by you to do otherwise, I will plug it in and attempt to charge the battery and report the results to you.
My battery shipping box didn’t seem notably tampered with. I didn’t realize it was my S.P.A.C.E cell battery before I opened it as no one had yet posted information about them having arrived yet. Also, if I remember correctly it was shipped from Austria (right next door) and I expected it to be shipped from Australia. Anyhow, there was no information indicating a customs seizure or even inspection. I remember the box looking a bit rough, but not notably damaged or re-taped. If I had noticed anything odd, I think I would remember. That said, I did think it was strange that there wasn’t a charger when the videos I had seen online showed the battery coming with a charger. At that time I decided that you said batteries (not charges specifically) were being shipped separately so a charger was likely to arrive with the Raptor itself, later.
I honestly thought I would be getting 2 chargers in total, both the normal and the fast. I was certian at least one of these would be in my Raptor box when nothing arrived with my battery. You now say I “should only get one charger never two because you paid an upgrade fee.” My order said “Buy & Save 64% Now Only: 4 Spare Belts - Was $67.85 Now $23.95, Buy & Save 40% Now Only: FAST CHARGER - Was $129 Now $78” This reflects the same thing that is currently shown on your website. It does not say upgrade or “upgrade fee” anywhere. It does say “Set & Forget 3 hour rapid-safe charger” in the product description. “Was $129 Now $78” dosn’t imply an upgrade fee for normal to fast charger it implies a discount on a fast charger. I’m certain I wasn’t the only one thinking this as indicated by @Xusia and possibly @RaptorCustomer
I have some questions that are specific to me alone, for those I will email you. I have other question that could potentially benefit others too, so I will ask them here.
In the event that you aren’t willing to provide the normal charger and the fast charger are you willing to sell the normal charger? The difference between usual fast charger price of $129 and the price I paid is $51. You where offering the board at a 10% discount at the time. $51 less 10% is $45.90. That amount ($45.90) would have been the amount I would have paid for the normal charger in you “upgrade fee” scenario, right? Maybe not, maybe its just the $51. In either case, would you be willing to sell the normal charger to me and other Raptor owners who didn’t understand they paid an “upgrade fee” (and not for a discounted fast charger) for $51, $45.90, or another lesser amount? I think that would be reasonable all things considered. As it stands I have no way to get a normal charger other than buying another complete raptor. I would really like to have the smaller and lighter normal charger for transport when needed.
The board arrived yesterday and after I ripped it out of the package, threw the battery in as quick as possible and rushed out the door to test it out I am happy to say it works perfectly! I was so impressed by the speed, power, and the durable feeling it has. I’ve previously owned a Yuneec and ridden a metroboard, they aren’t even comparable or on the same level! I would say this product even beats out a Boosted board from what my friend tells me about it (fast and good design, but low range). Doesn’t seem like there’s anything this durable, fast, and long lasting out on the market. In one day probably less than 10 miles of riding I got 3 compliments and Whoa what is that?!s. California just legalized electric skateboards and this product could kill the competition, especially in LA/SF. Much love for the great product and all the upgrades like the elegant/simple controller, the handle, and the scratch pad on the tail. Got a better product than I expected and I expected the best. Thanks again Enertion is the shit, keep up the great work!
It didn’t work well for many reasons, throttle sticking down, throttle none responsive, unexpected accelerating, delayed response. No/dropped connection & no ability to operate two units at the same time.
@mostwanted just order one. Mine is scheduled to arrive today. I ordered months ago during the “IPO” phase. You should be able to get it in a lot less time now that Jason has a lot of the production details worked out.
Only thing you will miss out on if you do not place your order is the opportunity to have probably the best eSk8 board out there. I have ridden several and so far BBD+ is my favorite because of its performance and relatively light weight, Range has been improved but only by voiding my warranty and piggybacking another 12 cell pack to the one that is there already. That may change by tomorrow.
Hey @MonsterCoatings have you received your SPACE Cell? I ask because my Raptor is also arriving today (whoopee!!!), but I haven’t received the battery. I tried emailing @onloop a few times for the tracking number on that, but I think he’s been too busy to keep up with email.
@fredx, I got my space cell about 2 weeks ago and it is fully charged as of yesterday when I got my tracking update that it is guaranteed to arrive by end of the day today.
I was hoping to have the board right after I got my SPACE cell as I was heading to a trade show in Vegas the first week of February but with the early production learning curve kind of glad I took the BBD+ even though I was charging it more often than I care to admit (left second battery home, found out after that I could have taken it as a spare in a battery safe bag). My plans were to use the BBD+ in place of Lyft & Uber service. Rain first two days brought that idea to a halt. Used it the 3rd day but on the morning of the fourth day my remote just died. Boosted sent out a new remote promptly after submitting a quick video that morning of my remote being DOA. But it arrived via free priority mail (not using my FedEx account as requested, but costing me an additional $80+ in Lyft rides waiting for priority mail to arrive) just a day and a half before my departure.
SO TAKE NOTE GROUP ALL manufacturers have issues with their equipment.
Give Jason enough time and I fear for all the other companies out there. Rest assured improvements will be continuously be made and this combination really is one of the best out there. IMO of course.
what was the expected delivery date of your raptor when you ordered it?
I know some raptors were not due until end of FEB, but we managed to get them built quicker than expected, but due to the china new year holiday the SPACE Cells didn’t get sent out on the same schedule.
So I suggest you make use of this sheet and make note for me that you are waiting on battery
Thanks, @onloop - I think I was around the end of the first group, not in the after-February group. I just made an entry in the spreadsheet. My board is now here, looking beautiful. I can’t wait to get it dirty!
Got mine last night! Due to Snow/Sleet/Rain street riding will have to wait.
I can say I tested it out and works fine crazy powerful tried to hold a wheel to feel torque and got a friction burn. I did loose remote connection when holding the remote above my head (about 2.5M above the board).
I’m going to local computer supply to see if I can PU 90 degree adapter before I hack up a micro USB so I can connect to tweak the VESC like @Xusia and others have posted. Having ridden a BBD+ for a while their controls there seem to have a longer throw with smoother ramp up in acceleration depending on what mode you are in. I would like to have the remote have more gradual acceleration.
I may have to save several configurations (Student/Eco/Cruise/Sport/Race) modes so I can be able to share the Raptor with the young ones in the family. I would love to see a multi mode availability in the VESC with the ability to change it in the controller like the BBD+.
